‘Insight?offers insight into business processes and how they enable strategy. It may also include business process design principles for the organisation, the definition of the role of a Chief Business Process Officer, or how to become a process-oriented organisation. This service suits organisations that want to use business processes in a holistic and strategic manner in managing complexity in the business.
|This product is offered through a mentorship service, and is exclusively tailored for strategic and tactical business process requirements. It normally involves a company-wide strategy or approach to optimise change, or establish business process management as a core capability. Some examples of projects where we have applied it include: ‘The creation of business engineering frameworks? ‘Definition of an enterprise architecture strategy? ‘Translation of strategy into operating models? ‘Change management facilitation for an process-orientation approach? ‘Development of a business process management strategy? ‘Re-engineering of the organisation? ‘Guidance for cross-functional process teams? ‘Implementation of business process planning infrastructures? and end-to-end business process optimisation efforts.
| Background: A top-10 JSE-listed company needs to align its business and information technology strategy departments around a common vision and approach in order to run a cost efficiency programme effectively. The organisation is embarking on a number of initiatives, driven from various business units. The executive board has requested an overall reduction in operational expenses, as well as an improvement in customer service delivery. As a result, IT is driving initiatives such as business process management (BPM), enterprise data management (EDM), and service oriented architecture (SOA), while value chains and end-to-end business processes are formed with process owners and process workgroups. A major customer relationship management (CRM) project is concurrently trying to achieve one view on the customer.